Responsible Gambling and Self-Exclusion Policy

The following Cooling off periods are available:

• 24 hours
• 7 days
• 1 month
• 3 months

During a cooling-off period, you will still be able to log in to your account and request withdrawals; however, depositing funds will be restricted, and all gambling features will be disabled. Depending on your option, during the cooling-off period you can still receive further marketing materials, electronic communications, social media, VIP loyalty programme information and/or other promotions from us.

Please note that your betting account will automatically reopen after your Cooling-off period has ended. Should you wish to reopen your account before the Cooling-off period ends, please contact our Customer support team to assist you.

Cooling-off is currently processed through our Customer support team via email or live chat. However, this functionality will become fully self-managed through the website by the end of March 2026.

If you feel that your gambling has become problematic, you have the ability to self-exclude yourself by contacting Customer Service and requesting a self-exclusion period be applied to your account. Self-exclusion functionality is currently processed through our Customer support team via email or live chat and will become fully self-managed through the website by the end of September 2025.

The following Self-Exclusion periods are available:

• 1 year
• 3 years
• 5 years
• 10 years
• Lifetime

Once you make a request, your account will be restricted throughout the requested period, or permanently if permanent Self-exclusion was applied, and you will not be able to log in. Any ante-post bets will be voided and refunded, subject to AML/CFT regulations.

Before you request a Self-exclusion, you must withdraw any funds you have in your betting account. It is our policy not to suspend or exclude accounts before all available funds have been withdrawn. It is your responsibility as the customer to ensure the withdrawal has been made.

Any unsettled bets with 10bet at the time that you enter into the Self-exclusion period will be settled on the result of the event. If your bet is a winner, your winnings will be automatically credited to your account.

Once applied, self-exclusion cannot be reversed or revoked for the duration of the selected exclusion period and it will remain in effect even if a written request for reinstatement is submitted. You will also no longer receive any further marketing materials, electronic communications, social media, VIP loyalty programme information and/or other promotions from us.

Please note the following:

• Upon your selected Self-exclusion period expiring, your account will not be automatically re-activated. Should you wish to reactivate your account after your exclusion period has ended, you must request it in writing by contacting the Customer support team (by email or chat).
• Self-exclusion options will only apply to our Gambling Platform. It is your responsibility to Self-Exclude from all other Gambling Platforms.

We will endeavour to apply your request as soon as practically possible. We will not consider your request as effective until it has been fully implemented and communicated to you. If, after this, you find that you can still access any of our services, it is your responsibility to inform us immediately.

A self-imposed Deposit Limit feature shall be available starting from February 2026, enabling a customer to limit the amount of money he/she can deposit into his/her betting account on a daily, weekly or monthly basis. Until then, this functionality is managed through Customer Support upon your request.

The deposit limit feature will not apply to crypto deposits.

Once a deposit limit is reached, you will not be able to deposit any additional funds until the specified period resets. Any request to increase the severity of a deposit limit will take effect immediately, while requests to decrease the severity of a deposit limit will be subject to a 24-hour waiting period before implementation.

In line with our 'over 18s only' policy here are some steps you can take to protect minors and prevent them from accessing any 10bet site or associated information:

• Do not leave your account logged in and unattended
• Do not share your username, password, card details, or sensitive data with anyone
• Do not use the “Remember Me” feature if you access 10bet from a shared computer, especially if you share your computer with children.
• Untick the 'save password' option
• Use separate computer profiles for yourself and minors
• Use child protection software such as Net Nanny or CYBERsitter to filter internet content

If you become aware of any underage user registered at 10bet please bring it to our attention immediately by emailing us at [email protected].

We further encourage you to use third-party tools that block access to gambling websites for minors, such as BetBlocker (www.betblocker.org), GamBlock (www.gamblock.com), and Gamban (www.gamban.com), to support responsible gambling practices.

10bet operates according to a variety of rules to ensure a safe and fair online sports betting experience for everyone.

Please ensure you read and understand these rules which represent an integral part of this policy and are always interpreted in conjunction:

• Terms and Conditions
• Betting Rules
• Privacy Policy
• You must be at least 18 years of age to register an account with 10bet. It is illegal to participate at 10bet if you are under 18 years of age
• Customers will be asked to verify that they are 18 or over by providing requested documentation.
• Account holders are responsible for the confidentiality of their account details. Once a bet has been placed it cannot be changed.